Privacy Policy

Susquehanna Maintenance Services
York, PA 17403
United States

Phone: 717-636-7636
Email: info@smsyork.com

We are an owner-operated property maintenance business serving York County, PA and nearby communities. Text messages about your job come from 717-636-7636.

If you give us your mobile number — on a quote request, by calling or texting us, or while we are scheduling work — we may send service-related text messages. Those messages can include:

• Appointment reminders and scheduling updates
• Estimates, invoices, and payment follow-ups
• Job status updates and questions about the work
• Customer support replies

We do not send promotional or marketing texts unless you have agreed to receive them. Message frequency varies depending on your job and how often you contact us. Message and data rates may apply.

Consent to receive text messages is not required to hire us or to request a quote. You can call 717-636-7636 instead.

Depending on how you contact us, we may collect:

• Your name, phone number, and email address
• Your zip code, service address, and property details
• The service you need, your description of the job, and photos you send by text or email
• Scheduling details, estimates, invoices, and service history
• The contents of calls and text messages you exchange with us

The quote form on this website asks for the type of work, a short description, your name, phone number, and zip code. Email is optional. If you choose a photo, the form records the file name; photos you want us to review are best sent by text.

We use this information to:

• Respond to quote requests and questions
• Prepare estimates and invoices
• Schedule, perform, and follow up on jobs
• Send the service text messages described above
• Keep records of work we have done for you
• Meet legal, tax, and insurance obligations

We do not sell your personal information. We do not use your mobile number for unrelated marketing, and we do not share your mobile number or text-message consent with third parties for their own marketing.

Customer records are kept in systems with restricted access. This is an owner-operated business, so access is limited to the owner and to service providers who need the information to deliver the service. Those providers use industry-standard safeguards such as encrypted connections and account controls.

We keep information for as long as needed to complete your job, maintain service history, and meet legal record-keeping requirements. When it is no longer needed, we delete it or remove details that identify you.

We share information only as needed to run the business and complete your job:

• Formspree receives quote-form submissions so those requests can be delivered to us.
• Jobber is used to manage clients, scheduling, estimates, invoices, and two-way text messages from our business number.
• A helper or supplier may receive the details required to complete a specific job, such as the service address and the scope of work.
• We may disclose information if required by law, or to protect our customers, our business, or the public.

You can ask us to correct or update your contact details, or to delete information we no longer need to keep. Call or text 717-636-7636, or email info@smsyork.com. We may need to keep certain records where the law requires it, such as invoices.

You can stop text messages at any time:

• Reply STOP to unsubscribe. We will send one confirmation and then stop texting that number.
• Reply HELP for help, or contact us at 717-636-7636 or info@smsyork.com.

Opting out of texts does not cancel a scheduled job. Call us if you need to change or cancel work that is already booked.

If we change how we handle customer information, we will update this page and the effective date above. The current version is always available at https://smsyork.com/privacy-policy.